Parent Satisfaction Survey Results
Thank you to the 341 people who responded to the 2016 Children’s Centre Survey. The satisfaction rate of 99% clearly demonstrates to Herts County Councillors that children’s centre funding is well spent.
We received 225 comments on how the centres have made a positive difference to the lives of you and your family and 240 of you told us what works well about the children’s centre. We were overwhelmed by the positive comments which told us that what we do, we do very well. You feel welcomed and value the professionalism and expertise of the children’s centre team. Probably summed up in the following comment: ‘Fantastic staff, regular chances to meet people and for my son to make friends.
Wealth of information and staff who genuinely care.
Access to learning opportunities,and whilst I do not use it, fantastic outreach that I am aware of particularly with younger mums.
Great emotional support that is not received elsewhere e.g. GP. Please keep them open.’
You were also asked what you think could be different about your children’s centre; this information is important to us to ensure that we are providing the best possible service within the scope of our contract and funding. Whilst we are unable to respond to every comment individually we can respond to the recurring comments.
You commented that some of our venues are too small for group activities. In respect of Lamer Fields we have now moved the Play and Learn and Grandparents Group to the Hilldyke Centre where we have both a large space and a garden. As our centres are small wherever possible we try to use community venues, however availability of suitable premises is very limited. We will always monitor numbers and where deemed appropriate would consider running extra sessions but it is likely that numbers would have to be restricted.
Some of you would like to see more toddler groups and other activities such as sensory sessions. A number of factors determine our service offer. Our core purpose is to improve outcomes for our children, which means that the majority of our services are aimed at expectant parents, and under ones and families in need of extra support. With limited resources we continually evaluate the purpose and outcomes of our services and measure this against the costs including staff resource. Data is also used to determine the need for services, for example health statistics including children’s weight.
There is a plethora of toddler groups and other activities across our reach area and it is not our remit to replicate existing services.
There were some comments on the frequency of weigh and stay sessions (now Health Visitor Child Health Clinics) and the general accessibility and quality of the Health Visiting Service. Whilst we work in close partnership with the Health Visitors we do not manage their services but your comments have been shared with their team leader. Please remember that we do have appropriately qualified staff that can support you with non-medical concerns, introducing solids and breastfeeding
There were both positive and negative comments about parking. We share your frustrations but have no control or influence over this challenge. We are fortunate that there is parking within a reasonable walking distance of all of our centres, unlike some centres in other parts of the county.